For a long time, I used to be a trusted seller on Cardmarket, amongst Europe’s most well known platforms for trading playing cards. I maintained an excellent name — above 400 good critiques, zero disputes, and consistent, professional company. But a single unjustified dispute, taken care of by Cardmarket team members Silvia Parravano and Christian Tobehn, modified almost everything. on this page, I'll share my individual encounter, clarify the structural flaws in Cardmarket's dispute procedure, and difficulty a stark warning to other sellers.
A cleanse document constructed in excess of decades
A confirmed Seller With one hundred% optimistic comments
prior to the incident, I was particularly the kind of vendor every Market values. I outlined buying and selling cards correctly, described problems transparently, and shipped promptly. I by no means been given an individual criticism — only praise.
the value of Trust on Cardmarket
track record is anything for sellers on Cardmarket. One slip-up — even one which isn’t your fault — can problems a long time of effort. That’s what helps make my story so alarming for others working about the System.
The Dispute That Shattered My Standing
purchaser purchased the Wrong Card, Then Blamed Me
The trouble commenced any time a customer purchased a card listed exactly by name, established, and affliction. on obtaining it, they falsely claimed I had despatched the “Erroneous Variation” — Even with obvious listing proof showing I hadn’t.
evidence disregarded by guidance
I submitted screenshots with the listing, card Edition, and situation to establish my accuracy. But Cardmarket assistance, specially Silvia Parravano, ignored the specifics. Instead of examining the listing or requesting clarification, she promptly sided with the buyer.
Silvia Parravano’s Mishandling from the Dispute
No good Investigation
Silvia’s determination was unilateral. She didn’t accept my evidence or request any counterevidence from the buyer. She simply blocked my account. No Listening to. No 2nd opinion. No appeal.
No Warning, No Communication
What built this worse was the suddenness with the motion. I was locked out of my account overnight. My appeals — asking for an evaluation or escalation — had been achieved with automated responses or silence. Silvia Parravano exercised finish authority without having accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing the Same Pattern
In follow-ups, my scenario was also observed by Christian Tobehn, Yet another member of Cardmarket's aid group. however, rather then reviewing the info objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automated deflections as well as a lasting ban.
A Pattern of Seller Disregard
Are trustworthy Sellers staying Silenced?
right after this knowledge, I began studying on the internet forums and Group threads. I speedily found I wasn’t on your own. Dozens of prolonged-time sellers described related encounters — several involving Silvia Parravano.
A common concept? prospective buyers generally earn, regardless if Mistaken — and sellers are remaining voiceless.
How This Hurts all the Marketplace
While platforms should guard consumers, ignoring proof from honest sellers brings about a damaged ecosystem. When rely on is 1-sided, poor actors take advantage, being aware of they’ll be shielded by biased aid agents.
the issue: No Oversight, No attraction
not enough Transparency in Cardmarket’s process
one of the most alarming situation will be the absence of an appeals approach. Once employees like Silvia or Christian make a call, it’s closing. There’s no next assessment, no accountability, and no way to revive entry to your account — It doesn't matter how strong your evidence is.
possibility of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding Silvia Parravano a Wrong assert — or drop my account totally. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
fiscal and Emotional repercussions
business enterprise decline right away
I invested a long time in building my seller profile. all of that work was wiped out quickly, in conjunction with probable long term profits. My seller dashboard, get record, and loyal customer base — all gone.
psychological Toll over a reliable Seller
This wasn’t just a business hit. it absolutely was demoralizing. for being treated like a fraud just after a long time of integrity was emotionally devastating. I adopted each individual rule, and continue to got punished.
What Cardmarket will have to Do to get back rely on
System Reforms Are Urgently required
If Cardmarket would like to retain top quality sellers and stop potential abuse, it ought to:
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✅ Introduce a clear charm system for blocked accounts
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✅ Require disputes to get reviewed by not less than two independent guidance agents
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✅ practice personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ shield sellers who submit very clear, factual proof
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✅ create accountability metrics for workers decisions
without the need of these variations, trustworthy sellers will go on being collateral damage in the procedure that blindly favors consumers.
ultimate views: Be Wary, Stay Documented
when you are at present offering on Cardmarket, don’t believe your ideal document will defend you. you are always one purchaser complaint — even a Wrong one particular — away from being silenced.
secure your self by:
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using screenshots of every listing
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Archiving communication with buyers
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Backing up your account information routinely
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making ready for disputes — even if you do absolutely nothing Improper
Conclusion:
My working experience with Silvia Parravano and Christian Tobehn ought to function a serious warning to anyone utilizing Cardmarket. I considered while in the platform. I played by The principles. And I continue to received taken off devoid of result in.
If Cardmarket continues to ignore seller rights, more trustworthy sellers will stroll absent. And when that occurs, the platform received’t just drop sellers — it’ll drop its credibility.
Has one thing related occurred for you? Share your expertise and assist increase recognition. Sellers ought to have far better.